Shipping Policy
1. Processing Time
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Each artwork is prepared and packaged with love and care.
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Please allow 7–12 business days for order processing before shipping.
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Custom requests or special packaging may take additional time. You will be notified by email if applicable.
2. Shipping Rates & Carriers
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We offer flat-rate shipping within the United States.
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Shipping costs are calculated at checkout based on destination and product weight.
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We primarily ship via USPS, UPS, or FedEx, depending on the location and speed selected.
3. Domestic Shipping (USA)
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Estimated delivery time: 5–9 business days after processing.
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Tracking numbers will be provided once the item is shipped.
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ISAF Heart is not responsible for delays caused by shipping carriers.
4. International Shipping
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At this time, we offer limited international shipping.
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Customs duties and taxes are the responsibility of the buyer.
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Delivery times vary by country. Please allow extra time for customs processing.
5. Packaging & Sustainability
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All artworks are packaged securely to prevent damage.
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We use eco-conscious packaging when possible.
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Each piece includes a certificate of authenticity and tracking label.
6. Lost or Damaged Packages
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If your package arrives damaged, please email me@isafheart.com within 3 days with photos of the packaging and item.
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If a package is lost in transit and the carrier confirms the loss, we will work with you to resolve the issue.
7. Returns & Exchanges
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Due to the nature of original artwork, all sales are final.
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We do not offer returns or exchanges unless the item arrives damaged or there was a shipping error.
8. Questions?
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If you have any concerns about your order, shipping status, or special delivery requests, please don’t hesitate to contact us:
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📩 Email: me@isafheart.com
📅 Effective Date: August 11, 2025